Frequently Asked Questions
Your Questions, Answered With Care
At Instant Impact Cleaning, we believe clarity is part of great service. You deserve to know exactly what to expect from your first inquiry to the moment your space feels fresh, cared for, and complete. Below, you’ll find answers to the questions we hear most often. If you don’t see what you’re looking for, reach out we’re happy to help.
Do I need to be home during the cleaning?
Not at all. Many of our clients choose to provide us with access details so we can clean while they’re away. You’ll come back to a refreshed, spotless space without any disruption to your day.
What’s included in a standard cleaning?
Our standard cleaning covers high-touch surfaces, floors, bathrooms, kitchens, dusting, and general tidying. We also offer deep cleaning and custom add-ons if you’d like a more detailed service.
How far in advance should I book?
We recommend booking at least a week in advance to secure your preferred date and time. For urgent needs, contact us, we’ll do our best to accommodate you.
Do you bring your own cleaning supplies?
Yes, our team brings all the professional-grade supplies and equipment needed for the job. If you have specific products you’d like us to use, just let us know in advance.
Are your cleaning products safe for kids & pets?
Absolutely. We use high-quality, non-toxic products that are safe for children and pets while still being effective against dirt and germs.
What happens if I need to reschedule or cancel?
We understand things come up. Please give us at least 48 hours notice to reschedule or cancel without a fee.
Do you offer recurring cleaning services?
Yes, weekly, bi-weekly, and monthly options are available. Many clients love the peace of mind that comes from knowing their home or business will always be cared for.
Can I book a one-time service?
Of course. Whether you need a one-time deep clean or just want to try us out before committing, we’re happy to help.
Do you service short-term rentals and offices?
Yes, we work with homeowners, business owners, and property managers. Whether it’s a cozy home, a busy short-term rental, or a professional office, we tailor our services to your needs.
Still Have Questions?
Your home or workspace is unique and so is the care it deserves.
If there’s anything we haven’t covered, we’re always just a message away.
We’re here to make the process easy, clear, and tailored to you.